Shipping policy

Shipping Policy

At eTruck Parts, we are committed to delivering your order quickly, safely, and accurately. Please review our shipping policy below before placing your order.

Shipping Coverage

We currently ship only within the 48 contiguous United States and Washington, D.C.

We do not ship to:

  • Alaska

  • Hawaii

  • Puerto Rico

  • U.S. Virgin Islands

  • Guam

  • American Samoa

  • Northern Mariana Islands

  • Federated States of Micronesia

  • Marshall Islands

  • Palau

  • APO/FPO/DPO military addresses

  • International destinations

Orders placed with unsupported shipping addresses may be canceled and refunded.

Order Processing Time

Orders are typically processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or federal holidays will be processed on the next business day.

Please note that processing times may be extended during peak seasons, severe weather events, inventory verification, or other circumstances beyond our control.

Shipping Methods

Most orders are shipped via:

  • UPS Ground

  • UPS Standard Services

Additional shipping options may be available at checkout depending on product size, weight, and destination.

All available shipping methods and estimated delivery times will be displayed during checkout.

Estimated Delivery Time

After an order has been processed and shipped, delivery typically takes:

3–8 business days

Actual transit times may vary depending on:

  • Delivery destination

  • Carrier operations

  • Weather conditions

  • Seasonal shipping volume

  • Product size and freight requirements

Delivery estimates are not guaranteed unless explicitly stated by the carrier.

Oversized and Heavy-Duty Parts

Because we specialize in commercial truck body parts, bumpers, grilles, cooling components, and other heavy-duty products, some items may require special handling.

Oversized products may:

  • Incur additional shipping charges

  • Require freight delivery

  • Require appointment scheduling with the carrier

If additional shipping charges apply, we will contact you before processing the order.

Shipping Costs

Shipping charges are calculated at checkout based on:

  • Product dimensions

  • Product weight

  • Delivery location

  • Selected shipping service

Any applicable oversized-item surcharge will be disclosed before your order is finalized.

Order Tracking

Once your order has shipped, a tracking number will be provided via email.

Customers can use the carrier's tracking system to monitor shipment status and estimated delivery dates.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If an incorrect address is provided:

  • Shipment delays may occur

  • Additional shipping charges may apply

  • Orders returned by the carrier may require repayment of shipping costs before reshipment

eTruck Parts is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

Lost, Delayed, or Damaged Shipments

While we work closely with our shipping partners, eTruck Parts is not responsible for carrier delays caused by:

  • Weather events

  • Natural disasters

  • Labor disruptions

  • Transportation interruptions

  • Other circumstances beyond our control

If your shipment appears lost, significantly delayed, or arrives damaged, please contact us immediately.

For damaged shipments, we recommend:

  • Taking photographs of the package and product

  • Retaining all original packaging materials

  • Reporting the issue within 48 hours of delivery

Supporting documentation may be required for carrier claims or replacement requests.

Refused Deliveries

Orders refused by the customer after shipment may be subject to:

  • Return shipping charges

  • Carrier fees

  • Applicable restocking fees

These charges may be deducted from any eligible refund.

Shipping Questions

If you have any questions regarding shipping, delivery, or freight requirements, please contact our support team:

📩 Email: sales@etruck.parts

📞 Phone: 888-772-6688

Business Hours:

Monday – Friday

8:30 AM – 5:00 PM PST

Policy Updates

eTruck Parts reserves the right to modify this shipping policy at any time without prior notice.

Any updates will apply to orders placed after the revised policy becomes effective.